/* ============ 客服工单 - 管理端样式 ============ */

.tag-orange { background: #fff2e5; color: #f58a24; }

.support-unread {
  display: inline-block;
  min-width: 18px;
  height: 18px;
  line-height: 18px;
  padding: 0 5px;
  margin-left: 4px;
  border-radius: 9px;
  background: #e94f37;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  text-align: center;
  vertical-align: middle;
}

.support-ticket-title {
  max-width: 260px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.support-ticket-title .s-title {
  font-weight: 600;
  color: #282c34;
}
.support-rel { max-width: 220px; }
.support-rel .sr-name {
  font-size: 13px; color: #282c34; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.support-rel .sr-no {
  font-size: 11px; color: #9aa0aa; margin-top: 2px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.support-ticket-title .s-preview {
  display: block;
  font-size: 11px;
  color: #9aa0aa;
  margin-top: 2px;
  max-width: 260px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* ===== 会话弹窗 ===== */
#support-chat-modal .admin-modal {
  width: 720px;
  max-width: 96vw;
  padding: 0;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  max-height: 86vh;
}
#support-chat-modal .sc-head {
  padding: 16px 20px;
  border-bottom: 1px solid #eef0f3;
  background: #fafbfc;
}
#support-chat-modal .sc-title {
  font-size: 16px;
  font-weight: 700;
  color: #282c34;
  margin-bottom: 6px;
}
#support-chat-modal .sc-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 14px;
  font-size: 12px;
  color: #6b7280;
  align-items: center;
}
#support-chat-modal .sc-tools {
  display: flex;
  gap: 8px;
  margin-top: 10px;
  flex-wrap: wrap;
}
#support-chat-modal .sc-msgs {
  flex: 1;
  overflow-y: auto;
  padding: 18px 20px;
  background: #f5f6f8;
  min-height: 300px;
  max-height: 44vh;
}
.sc-row {
  display: flex;
  margin-bottom: 14px;
}
.sc-row.sc-user {
  justify-content: flex-end;
}
.sc-row .sc-bubble {
  max-width: 72%;
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 14px;
  line-height: 1.6;
  word-break: break-word;
  box-shadow: 0 1px 2px rgba(0,0,0,.04);
}
.sc-row.sc-admin .sc-bubble {
  background: #fff;
  border: 1px solid #e6e9ef;
  border-top-left-radius: 4px;
  color: #282c34;
}
.sc-row.sc-user .sc-bubble {
  background: #0256FF;
  color: #fff;
  border-top-right-radius: 4px;
}
.sc-row .sc-meta {
  font-size: 11px;
  color: #9aa0aa;
  margin-top: 4px;
  padding: 0 4px;
}
.sc-row.sc-user .sc-meta {
  text-align: right;
}
.sc-empty {
  text-align: center;
  color: #b8bdc7;
  font-size: 13px;
  padding: 40px 0;
}
#support-chat-modal .sc-input {
  border-top: 1px solid #eef0f3;
  padding: 12px 16px;
  background: #fff;
  display: flex;
  gap: 10px;
  align-items: flex-end;
}
#support-chat-modal .sc-input textarea {
  flex: 1;
  height: 68px;
  resize: vertical;
  border: 1px solid #dde1e7;
  border-radius: 8px;
  padding: 10px 12px;
  font-size: 14px;
  outline: none;
  font-family: inherit;
}
#support-chat-modal .sc-input textarea:focus {
  border-color: #0256FF;
}
#support-chat-modal .sc-input .btn {
  height: 40px;
  white-space: nowrap;
}